Refunds & Returns

Refund and Returns Policy

Here at turquoiseliving.co.uk our customers are important to us and we want you to be happy with your purchase. 

It's important that you inspect your goods as soon as possible after they have been delivered. If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 7 business days from the day the item was received by you. Please note, that unless you are returning a faulty item, unwanted orders are returned at your own cost and our delivery charges are non-refundable. We recommend that you obtain a free certificate of postage to protect your parcel should it be lost in transit as we do not become responsible for your parcel until it makes it back to us. We will issue you with a full refund of the purchase price within 7 days of receiving the returned goods. 

Refunds are issued via the payment method that was used to purchase the goods. 

Prior to returning the item, please contact us at info@turquoiseliving.co.uk and we will guide you through our simple returns process. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns purchased via a sale or where a discounted offer was used, items (unless the item is damaged where you will be offered an alternative or refunded if the item is out of stock, and if informed within 24 hours of receiving the goods. If goods are faulty, we will send you instructions on how and where to send your package, safely and securely back to us, at our cost, but please let us know within 24 hours of receiving the order.

Cooling Off Period

You have a right to cancel your order within a fourteen day cooling-off period

Goods Damaged in Transit

If an item is damaged in transit, you must contact us at info@turquoiseliving.co.uk within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund. We will email the return address to you.

Return of Faulty Goods

If you have received a faulty item, please contact us at info@turquoiseliving.co.uk so that we can assist you. Time frames for refunds on faulty goods will vary from product to product. We will email the return address to you.

Items that Cannot be Returned

In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty. Our returns policy is in accordance with the European Directive on Distance Selling.