Shipping Policy

Based in Buckinghamshire, Turquoise Living is a family run business dedicated to offering great service to all our customers.

All our stock is UK based so you can buy with the confidence that your purchases will be delivered within 3 to 5 working days. Please allow more time in busy periods and public holidays in case we are not able to achieve our usual prompt delivery times.

The majority of our orders are sent using Evri with larger items going with DPD or Royal Mail. For a faster Premium 1-2 day delivery please select this service at checkout for £6.95.

Please contact us with any enquiries and we will respond promptly. 

For any UK order of £40 or more (excluding large dog beds) Turquoise Living will ship your goods free of charge. Large dog beds have a standard shipping fee of £7.95 due to the size of the package (no Premium upgrade available).

UK orders up to a value of £39.99 our standard shipping fee of just £3.95 will apply. 

International delivery charges and lead times vary dependent on the delivery country. The delivery charge will be calculated at checkout, before payment is required.

All deliveries to destinations outside of the UK may be subject to import duties and local taxes which are levied by the destination country, at the time of delivery. All applicable duties, fees and any additional charges are outside of Turquoise Living’s control and the customer will be responsible for these payments.

Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price and to take an additional payment if required.

For more information on international delivery, please contact us at 

Whilst every reasonable effort will be made to keep to any delivery date, time of delivery shall not be of the essence and Turquoise Living cannot be liable for any losses, costs, damages, or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from Turquoise Living  to the customer upon delivery of such goods to the customer.

If goods received have been damaged in transit, the customer should contact Turquoise Living within 7 days of receipt, either by telephone or email  describing the damage. We will request a photograph of the damage at which point the customer can choose whether to have a replacement item or a refund. Should the damaged item be part of a set and the customer request a refund, the refund issued will be pro rata for the damaged item. So if one glass from a set of six arrived damaged, the customer would be refunded one sixth of the set price. Replacements will be sent at no expense to the customer.