For any order with a combined value of £60 or more (United Kingdom Only) Turquoise Living will ship your goods free of charge.
For orders up to £59.99 total value our standard shipping fee of just £4.95 will apply.
We offer faster 2 day premium delivery service for £7.95.
International delivery charges and lead times vary dependent on the delivery country. The delivery charge will be calculated at checkout, before payment is required.
All deliveries to destinations outside of the UK may be subject to import duties and taxes, which are levied by the destination country, at the time of delivery. All applicable duties, fees and any additional charges are outside of Turquoise Living’s control and the customer will be responsible for these payments.
Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price and to take an additional payment if required.
Please be aware we are unable to ship goods with liquids overseas for example (reed diffusers).
For more information on international delivery, please contact us at info@turquoiseliving.co.uk
Whilst every reasonable effort will be made to keep to any delivery date, time of delivery shall not be of the essence and Turquoise Living cannot be liable for any losses, costs, damages, or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from Turquoise Living to the customer upon delivery of such goods to the customer.
If goods received have been damaged in transit, the customer should contact Turquoise Living within 7 days of receipt, either by telephone or email info@turquoiseliving.co.uk describing the damage. We will request a photograph of the damage at which point the customer can choose whether to have a replacement item or a refund. Should the damaged item be part of a set and the customer request a refund, the refund issued will be pro rata for the damaged item. So if one glass from a set of six arrived damaged, the customer would be refunded one sixth of the set price.
